Process Design Matrix A Service Industry Company And...

Process Design Matrix The process design matrix is going to vary based on what type of industry you reside in. There is the service industry and the product industry. The service industry provides non tangible items to the marketplace where the product industry provides products that are tangible (Jacobs Chase, 2014,). The process design matrix is formatted the same way for both industries; however, the way that each industry proceeds is vastly different. We are going to focus on what is different. We will look at two companies. Starbucks being a service industry company and Young Living Essential Oils, a product industry company, is who we will focus on. According to Five Differences Between Service And Manufacturing Organizations (n.d.), â€Å"There are five main differences between service and manufacturing organizations: the tangibility of their output; production on demand or for inventory; customer-specific production; labor-intensive or automated operations; and the ne ed for a physical production location. However, in practice, service and manufacturing organizations share many characteristics. Many manufacturers offer their own service operations and both require skilled people to create a profitable business.† We will look at few of these now. â€Å"The customer is (or should be) the focal point of all decisions and actions of the service organization.† This is Starbucks focal point. The customer is the reason the company can be successful. 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